At Down by the River Lavender, we strive to provide the highest quality products and ensure your utmost satisfaction with every purchase. We understand that occasionally a situation may arise where a return is necessary. Please read our return policy carefully to understand our guidelines.

1. Satisfaction Guaranteed: We take great pride in our products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a satisfaction guarantee. Please reach out to us within 14 days of receiving your order to initiate the return process.

2. Contacting Us for Return Arrangements: To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us by email at returns@downbytheriverlavender.com or by calling our dedicated customer support line at [customer support number]. Our team will guide you through the return process and provide you with further instructions.

3. Eligibility for Returns: Please note that not all products are eligible for returns. Due to the nature of our products, we cannot accept returns on the following items:

• Perishable or consumable goods
• Personal care items (such as soaps, lotions, and oils)
• Customized or personalized products

4. Return Shipping and Costs: When returning an eligible item, the customer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned items. Please note that the original shipping costs are non-refundable.

5. Condition of Returned Items: To qualify for a refund or exchange, the returned items must be unused, unopened, and in their original condition and packaging. Any products that show signs of use, damage, or tampering may not be eligible for a refund or exchange.

6. Refunds and Exchanges: Once we receive and inspect the returned items, we will notify you regarding the status of your refund or exchange. If eligible, refunds will be issued to the original payment method used for the purchase within [number of days] after the return is processed. Exchanges will be processed promptly, and the replacement items will be shipped to you as soon as possible.

7. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by either providing a replacement or issuing a refund.

8. Non-Returnable Items: As mentioned earlier, certain items are non-returnable. These include perishable or consumable goods, personal care items, and customized or personalized products. We apologize for any inconvenience caused.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. We are here to assist you and ensure your complete satisfaction with your Down by the River Lavender shopping experience.

Thank you for choosing Down by the River Lavender!